ABOUT US

Mission Statement
The patient must always be at the centre of the system

Prof. Raffaele Garofalo, founder of the Garofalo Group, has continually based his professional and entrepreneurial activity on this principle, paying particular attention to the excellence of healthcare organizations, and always keeping up with the times, both in terms of scientific research and knowledge, and in terms of technological innovation.

All the Group’s activities are carried out in accordance with this principle in order to guarantee the highest level of quality assistance, because, as Professor Garofalo says:


Health is the most valuable asset men and women can possess.

The provision of services at the Villa Garda Clinic is based on the following key principles:

  • Equality: Our services are provided in full respect of citizens’ rights, and based on the principle of non-discrimination with regard to sex, race, language, religion and political opinions. We guarantee equal treatment for all categories of patients. Villa Garda is committed to taking all the necessary steps to enable disabled persons to benefit easily and freely from our services.
  • Impartiality: Villa Garda fully adheres to the principles of objectivity, justice and impartiality.
  • Continuity: our services and assistance are provided continuously, regularly and without interruption. In the event of national labour strikes or any other exceptional situation that could interrupt the provision of services or its regularity, Villa Garda will take the necessary action to cause minimum inconvenience to patients.
  • Right to Choose: in accordance with the provisions of the law, and structural, technical and professional norms, we respect the right of patients to choose whether or not to avail themselves of the services provided by Villa Garda.
  • Participation: Villa Garda guarantees and encourages patient participation in the provision of health care services. In this way, we seek to achieve a twofold objective: safeguard the patient’s right to the correct use of services, and facilitate cooperation with our operators.
  • Efficiency and Effectiveness: Villa Garda takes appropriate measures to ensure an efficient and effective high-quality service. This means that the Clinic strives to achieve the highest possible level of efficiency and functionality in all its services.
  • Right to Consent: To increase awareness and shared decision-making in the choice of diagnostic-therapeutic treatment, a "therapeutic alliance" has been created for faster recovery and healing.
  • Right to privacy and confidentiality: the personal information and medical records of all our patients are handled in accordance with privacy laws. Patients are also guaranteed full confidentiality during medical visits and exams.
  • Safety measures: Villa Garda issues an annual patient safety plan and adopts all necessary measures to ensure that patients suffer no harm or damage during diagnostic and therapeutic treatment.
  • Right to avoid suffering and unnecessary pain: this right is respected during all phases of the patient’s illness.
The Clinic
Background information on Villa Garda

Villa Garda is a private clinic, founded in the 1920s on the initiative of a group of local families. It subsequently developed into its present state and was purchased in 2002 by the Garofalo Group, one of the most important groups in the Italian private healthcare sector. It is situated in a valley, surrounded by hills that slope down towards the town of Garda, which is situated on the eastern bank of Lake Garda in the province of Verona. The Clinic falls within the remit of the Veneto Region Local Health Unit (ULSS 22).

The structure’s role, within the regional healthcare plan, is in the field of rehabilitation. Villa Garda provides diagnostic and healthcare services to outpatients and inpatients. It forms part of a hospital network for rehabilitation. It is organized into three functional units, for a total of 109 authorized beds, of which 90 are NHS accredited.

The facility is also equipped with a medical laboratory, radiology, echocardiography, ultrasound, doppler, physiatry and psychology services. It guarantees the highest level of safety for inpatients and outpatients.

Villa Garda’s main goal is to provide high-quality care in optimal surroundings, by ensuring that patients feel a sense of security and comfort, and that they are treated with respect and human dignity during their stay. For this reason, Villa Garda takes the utmost care to provide the highest quality service. Patients from the Veneto Region, and many other Italian regions, have access to the facility.

Location

Villa Garda Clinic can easily be reached by car from the tollbooths at Affi (A22 Modena-Brennero motorway) or from Peschiera del Garda (A4 Milano-Venezia motorway), following the directions to Garda.

The nearest railway stations are Verona and Peschiera del Garda, where busses are available to Garda. Once in the town centre, there are directions to Villa Garda.

Transparency

As per Article 15 of the L.R. 23/2012, the following documents have been published:

Financial Statements
Financial Statements as at 31 December 2017 The reported revenues include 8.046.222,50 charged to ULSS 9 of Scaligera Verona , for outpatient and inpatient health care activities.
Financial Statements as at 31 December 2016 The reported revenues include € 8,409,522.94 charged to USSL No. 22 of Bussolengo (VR), for outpatient and inpatient health care activities.
Financial Statements AS at 31 December 2015 Reported revenues include € 8,409,402.29 charged to USSL No. 22 of Bussolengo (VR), for outpatient and inpatient health care activities.
Financial Statements as at 31December 2014 The reported revenues include € 8,329,762.79 charged to USSL No. 22 of Bussolengo (VR), for outpatient and inpatient health care activities.
Financial Statements as at 31 December 2013 The reported revenues include € 8,292,993.53 charged to USSL No. 22 of Bussolengo (VR), for outpatient and inpatient health care activities.

Other documents:
Customer service charter
Laboratory analysis service card
Radiodiagnostic service card
Ethical code
Monitoring user satisfaction
Gallery