ABOUT US

Mission Statement
The patient must always be at the centre of the system

Prof. Raffaele Garofalo, founder of the Garofalo Group, has continually based his professional and entrepreneurial activity on this principle, paying particular attention to the excellence of healthcare organizations, and always keeping up with the times, both in terms of scientific research and knowledge, and in terms of technological innovation.

All the Group’s activities are carried out in accordance with this principle in order to guarantee the highest level of quality assistance, because, as Professor Garofalo says:


Health is the most valuable asset men and women can possess.

The provision of services at the Villa Garda Clinic is based on the following key principles:

  • Equality: Our services are provided in full respect of citizens’ rights, and based on the principle of non-discrimination with regard to sex, race, language, religion and political opinions. We guarantee equal treatment for all categories of patients. Villa Garda is committed to taking all the necessary steps to enable disabled persons to benefit easily and freely from our services.
  • Impartiality: Villa Garda fully adheres to the principles of objectivity, justice and impartiality.
  • Continuity: our services and assistance are provided continuously, regularly and without interruption. In the event of national labour strikes or any other exceptional situation that could interrupt the provision of services or its regularity, Villa Garda will take the necessary action to cause minimum inconvenience to patients.
  • Right to Choose: in accordance with the provisions of the law, and structural, technical and professional norms, we respect the right of patients to choose whether or not to avail themselves of the services provided by Villa Garda.
  • Participation: Villa Garda guarantees and encourages patient participation in the provision of health care services. In this way, we seek to achieve a twofold objective: safeguard the patient’s right to the correct use of services, and facilitate cooperation with our operators.
  • Efficiency and Effectiveness: Villa Garda takes appropriate measures to ensure an efficient and effective high-quality service. This means that the Clinic strives to achieve the highest possible level of efficiency and functionality in all its services.
  • Right to Consent: To increase awareness and shared decision-making in the choice of diagnostic-therapeutic treatment, a "therapeutic alliance" has been created for faster recovery and healing.
  • Right to privacy and confidentiality: the personal information and medical records of all our patients are handled in accordance with privacy laws. Patients are also guaranteed full confidentiality during medical visits and exams.
  • Safety measures: Villa Garda issues an annual patient safety plan and adopts all necessary measures to ensure that patients suffer no harm or damage during diagnostic and therapeutic treatment.
  • Right to avoid suffering and unnecessary pain: this right is respected during all phases of the patient’s illness.
The Clinic
Background information on Villa Garda

Villa Garda is a private clinic, founded in the 1920s on the initiative of a group of local families. It subsequently developed into its present state and was purchased in 2002 by the Garofalo Group, one of the most important groups in the Italian private healthcare sector. It is situated in a valley, surrounded by hills that slope down towards the town of Garda, which is situated on the eastern bank of Lake Garda in the province of Verona. The Clinic falls within the remit of the Veneto Region Local Health Unit (ULSS 22).

The structure’s role, within the regional healthcare plan, is in the field of rehabilitation. Villa Garda provides diagnostic and healthcare services to outpatients and inpatients. It forms part of a hospital network for rehabilitation. It is organized into three functional units, for a total of 109 authorized beds, of which 90 are NHS accredited.

The facility is also equipped with a medical laboratory, radiology, echocardiography, ultrasound, doppler, physiatry and psychology services. It guarantees the highest level of safety for inpatients and outpatients.

Villa Garda’s main goal is to provide high-quality care in optimal surroundings, by ensuring that patients feel a sense of security and comfort, and that they are treated with respect and human dignity during their stay. For this reason, Villa Garda takes the utmost care to provide the highest quality service. Patients from the Veneto Region, and many other Italian regions, have access to the facility.

Location

Villa Garda Clinic can easily be reached by car from the tollbooths at Affi (A22 Modena-Brennero motorway) or from Peschiera del Garda (A4 Milano-Venezia motorway), following the directions to Garda.

The nearest railway stations are Verona and Peschiera del Garda, where busses are available to Garda. Once in the town centre, there are directions to Villa Garda.

Transparency

As per Article 15 of the L.R. 23/2012, the following documents have been published:

Financial Statements
Financial Statements as at 31 December 2017 The reported revenues include 8.046.222,50 charged to ULSS 9 of Scaligera Verona , for outpatient and inpatient health care activities.
Financial Statements as at 31 December 2016 The reported revenues include € 8,409,522.94 charged to USSL No. 22 of Bussolengo (VR), for outpatient and inpatient health care activities.
Financial Statements AS at 31 December 2015 Reported revenues include € 8,409,402.29 charged to USSL No. 22 of Bussolengo (VR), for outpatient and inpatient health care activities.
Financial Statements as at 31December 2014 The reported revenues include € 8,329,762.79 charged to USSL No. 22 of Bussolengo (VR), for outpatient and inpatient health care activities.
Financial Statements as at 31 December 2013 The reported revenues include € 8,292,993.53 charged to USSL No. 22 of Bussolengo (VR), for outpatient and inpatient health care activities.

Other documents:
Customer service charter
Laboratory analysis service card
Radiodiagnostic service card
Ethical code
Monitoring user satisfaction
The Garofalo Health Care Group
History

The history of GHC - Garofalo Health Care S.p.A. - originated from the passion and courage of Raffaele Garofalo, a man born in 1921, driven by an underlying ideology based on a profound respect for human life; an exceptional surgeon, who decided to devote his entire life to the defence and protection of human life, in the firm belief that the patient must always be placed at the centre of the system. In this respect, he constantly supported the use innovation, striving for excellence in healthcare. In addition, Raffaele Garofalo was also a skilled entrepreneur who, starting from a simple dream, managed to lay the foundation for a solid and productive group.

As early as the 1950s, together with his two brothers, Antonio and Mario (also doctors), the young Raffaele, already an experienced surgeon, imitated a major entrepreneurial venture with the acquisition of important healthcare facilities located in the Lazio region, thereby creating the first private healthcare group in the region. But this was only the start of a journey that reached its peak at the end of the 1990s, when, Raffaele Garofalo, together with his daughter, Maria Laura, followed the path of territorial and sector diversification by acquiring healthcare facilities in various regions of Northern Italy.

This lead to the acquisition of Eremo di Miazzina in Verbania in the Piedmont region, a rehabilitation and social assistance structure. Subsequently, in May 2000, it was the turn of Villa Berica in Vicenza, a multi-speciality structure for acute care, equipped with a rehabilitation department. In August of the same year, the Hesperia Hospital of Modena, a special multi-speciality hospital for acute patients, mainly known for its Cardio-Thoraco-Vascular Department, was acquired. In 2002, the Group acquired Villa Garda in the province of Verona, a rehabilitation facility equipped with a nutritional rehabilitation and a cardiac rehabilitation department, the first European landmark for the treatment of eating disorders (anorexia, bulimia and obesity).

Raffaele Garofalo died in February 2006, but GHC’s growth path did not stop there. In 2008, the Rugani Nursing Home, today known as Rugani Hospital, was acquired in Siena. This is a multi-specialty structure for acute patients, equipped with a rehabilitation centre, as well as one for patients in a persistent vegetative state. Villa Von Siebenthal Nursing Home, located in Genzano, was also acquired in 2008. It is a residential facility dedicated to the treatment of patients with psychiatric disorders and drug addiction. During the same year, a piece of land was purchased in Gravellona Toce (Piedmont region), in an area without sanitary facilities, near an important motorway junction. The land was used to build the Raffaele Garofalo Institute, a new and important structure for recovery and functional rehabilitation.

In 2014, sector diversification was extended to the field of outpatient diagnostics with the acquisition of C.M.S.R. Veneto Medica, located in Altavilla Vicentina. In partnership with the Regional Health Service (SSR), the facility represents a centre of excellence in the field of diagnostic imaging and cardiology, through its use of advanced technology, high medical expertise and organizational efficiency.

In June 2017, it became part of the Garofalo business reality, owned by the Fides Group, directly or through subsidiaries and associated companies, of 11 social and healthcare facilities located in Genoa and in the Province of Genoa. It is one of the most important private healthcare and management services in the Liguria region, focusing mainly on physical therapy, motor and psychiatric rehabilitation, disability and long-term care.

In addition, after a few months, Garofalo strengthened its presence in the Emilia-Romagna region by taking over the Casa di Cura Prof. Nobili in the Bologna Province, a facility equipped with a medical department, a surgical unit, a dialysis room, a large outpatient diagnostic department, and a unit for initial/emergency care. The structure carries out the function of “ospedale per il territorio” (hospital for the territory).

Today, GHC is present in six Italian regions (Lazio, Piedmont, Veneto, Tuscany, Emilia Romagna, Liguria) and covers all the health and social care sectors: from high-complexity surgery to medium- and low-complexity surgery, to emergency surgery and medicine, to clinical and interventional cardiology, to motor, neurological, cardiac and nutritional rehabilitation, to extended and intensive care units (RSA), to centres for patients in coma and persistent vegetative states, and to psychiatric and diagnostic centres.

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